Frequently Askes Questions

How do I use Mindler?
  • You can use Mindler to see a licensed psychologist or licensed psychotherapist and get help with assessment, examination and/or treatment for mental health problems. You simply book a video session at a time and from a place that suits you. All you need is access to a smart phone or tablet, a broadband connection and a BankID to prove your identity. Payment is made by bank card. If you have a cost exemption card, enter your cost exemption card number instead of a bank card when you book a session.
  • Remember that you can’t book a session for anyone other than yourself.
  • If your condition is urgent or life-threatening, you must always call 112.
What does it cost to use Mindler?
  • You pay a patient fee of SEK 100 per video session. The session forms the basis for a cost exemption card and cost exemption cards are valid.
Who can use Mindler?
  • Anyone over the age of 18 can use Mindler
How do I use the Mindler app?
  1. Download the Mindler app to your smart phone or tablet from the Apple Appstore or Google Play
  2. Log in and confirm your identity using your BankID. If you haven’t used Mindler before, you must register as a User by entering a phone number, a postal address and an e-mail address.
  3. Click on “Jag godkänner användarvillkoren.” [I accept the terms of use]
When can I use Mindler?

The various areas in which our psychologists can provide help are listed below. Click on the area you want to know more about and the link will take you to a page containing more detailed information.

You can use Mindler to get help for most kinds of mental health problems, e.g. symptoms/problems in the following areas:

  • Anxiety (e.g., worry, obsessive thoughts, panic attacks, fears, anxiety/worry in social situations and similar)
  • Depression
  • Sleep problems
  • Stress/fatigue

You can also get help to manage chronic or long-term problems, such as:

  • IBS (irritable bowel syndrome or irritable colon)
  • Tinnitus
  • Pain
  • ADHD/ADD

Other areas in which you can seek help via Mindler include:

  • Relationships and family-related problems
  • Stopping smoking/using snuff
What is CBT?
  • CBT stands for Cognitive Behavioural Therapy.
  • It is a treatment method that involves you working together with your psychologist to change thoughts, feelings and patterns of behaviour that are not working well and that are detrimental to your mental health.
  • CBT is a structured, active treatment that focuses more on how you feel and function right now rather than on events that happened in the past.
  • Homework is very important in CBT and is used to enable the treatment to continue in the environment where the problem exists or occurs. It enables you to test and train new ways of thinking and patterns of behaviour in your everyday life.
  • The homework is adapted as far as possible to your needs and circumstances to ensure that you benefit from it as much as possible.
Can I use Mindler when I’m abroad?
  • Yes, you can use Mindler wherever you are, as long as you have access to an internet connection that supports video and audio.
How do I pay for my session?
  • You pay when you book your session. Payment is made by bank card (Visa or Mastercard).
  • The session costs SEK 100.
  • The fee forms the basis for a cost exemption card and, if you already have a cost exemption card, the session is free of charge. You enter the number of your cost exemption card when you book the session.
  • You receive a receipt by e-mail after each session.
  • If a payment using a payment card didn’t go through, we recommend that you contact your bank. Sometimes the Banks block transactions using our payment service (Stripe).
Are cost exemption cards valid?
  • Yes, cost exemption cards are valid and the session is free of charge if you have a cost exemption card.
  • You enter the number of your cost exemption card and the period for which the card is valid when you book your session.
  • If you have an electronic cost exemption card, you’ll find the number of your cost exemption card at www.1177.se. Not all county councils and regions are yet connected to the e-service for electronic cost exemption cards. You can also find information on whether your county council is connected at www.1177.se.
Does the session form the basis for a cost exemption card?
  • Yes, Mindler sessions form the basis for a cost exemption card.
  • You receive a receipt by e-mail after each session.
  • A cost exemption card/high-cost protection means that you don’t pay more than SEK 1,100 in patient charges for a twelve-month period.
  • Save your receipts and take them to a health centre or a hospital to register the cost.
How can I contact Mindler support?
  • You can contact Mindler support on weekdays, except for public holidays, from 09.00 to 17.00. We do our best to answer your question within 24 hours. Contact us at info@mindler.se
Terms of Use
  • You can read the Terms of Use by clicking here 
How does Mindler process personal data?
  • What is personal data?
    • When you use Mindler’s service, personal data and contact details such as your name, personal identity number, e-mail address and mobile phone number are collected and processed.
    • When you use Mindler, you will also share information about your physical and mental health, verbally or in writing, e.g. by filling in a questionnaire.
    • Payment information also constitutes personal data and includes information such as credit card and/or cost exemption card details.
    • In addition to this information, personal data also includes information of a technical nature, e.g., device information, IP address and when you used Mindler’s service. Sounds and images are never saved.
  • How is my personal data used?
    • We collect personal data on you to enable us to provide you with treatment of the highest quality at all times. For example, you are required to confirm your identity using your BankID when you use Mindler.
    • Your personal data and contact details are used to enable you to be sent messages and notices such as reminders, booking confirmations or receipts.
    • Your personal data, including information about your health, is necessary to prevent, investigate and treat any disease or illness and will be used to keep patient records and draw up other documentation to meet all the requirements under the Patient Data Act and other applicable laws such as the GDPR.
    • Only persons who provide you with care or who are engaged in quality and product development may access your data.
  • How long is the personal data stored?
    • Information about your health is saved in accordance with current patient data legislation.
    • Data which is not directly related to your health and treatment is only saved if it is required to enable you to be offered the service.
  • Will my personal data be sent outside the EU?
    • Your personal data will not be transferred to any country outside the EU/EEA without your express consent.
  • Can I have my personal data erased?
    • In accordance with the Patient Data Act, information relating to your health and treatment is classified as data that is not covered by the right to be “forgotten” or to have personal data erased or blocked.
    • You have a right to have other personal data and contact details (non-medical information) erased. Please contact Mindler by e-mail privacy@mindler.se and your data will be erased within 30 days. You will receive confirmation of what was erased and when it was done.
  • How can I get more information about
    Mindler’s personal data processing?

    • You can contact us at any time with questions about privacy and data processing at privacy@mindler.se
    • Your rights are described in detail in Mindler’s Personal Data Policy, which you will find here.
    • Mattias Grundström is Data Protection Officer (DPO), contact: mindler@happydpo.se
Where do I go if I have any complaints?

If you’re not satisfied with the care or treatment you received, we would be happy to hear your comments. In the first instance, contact us directly at Mindler by sending a message to info@mindler.se so we can give you as much help as possible.