FAQ - Frequently Asked Questions

Here you can see a list of the most common questions that we get. If you don’t find an answer to your question you are welcome to reach out to our customer support.

What does it cost to use Mindler?

The patient fee is always SEK 100 for a video session. The fee contributes towards your “Frikort” allowance (cost exemption card). All regions in Sweden have a high-cost protection system which means that there is a limit to how much you have to pay for health care during a period of one year before you get cost exemption. Once your patient fees add up to the limit set by your region you get a “Frikort” (cost exemption card).

If you have a “Frikort”, the session is free of charge. Simply enter your “Frikort” number when you book the session.

Can I use Mindler abroad?

If you are covered by the Swedish social insurance you are entitled to subsidised health care in Sweden. Then you can use Mindler wherever you are, as long as you have access to an internet connection that supports video and audio.

If you are unsure about whether you are covered by the Swedish social insurance system you can contact “Försäkringskassan” (the Swedish Social Insurance Agency) to find out.

which psychologist should i choose?

If you go to book an appointment in the app you can filter amongst all available psychologists after certain specialities.

You can choose any one you get a good feeling about and seems to have the right specialities.

In accordance with our terms of use it is not allowed to book several psychologists at the same time, but you can change psychologist once if you feel for some reason it is not working between the two of you.

How to cancel/reschedule your appointment

You can cancel or reschedule on your own in the app up until 48 hours before the appointed time. When there is less than 48 hours before the appointed time you need to contact our support either by messaging Support Center in your settings or sending an email to info@mindler.se.

To cancel/reschedule paid visits:

  1. Log in to the app using BankID
  2. Click on the booking under “Upcoming meetings”
  3. Choose “Change Time” or “Cancel booking”

To cancel/reschedule unpaid visits:

  1. Log in to the app using BankID
  2. Click on the booking under “Upcoming meetings”
  3. Scroll all the way down for the option to cancel beneath “Select payment method”

What is the duration of your session

All sessions are 25 minutes. It is not possible to book two sessions on the same day.

How do I get in touch with support?

Our support is open on weekdays from 9 AM to 5 PM, except for public holidays. We do our best to get back to you within 24 hours. You can get in touch with us either through the Help button below, Support Center in the app or at info@mindler.se.

Cost redemption card (Frikort)?

All counties in Sweden have a high-cost protection system which means that all patient fees that you pay during a one year period adds up to a  cost exemption card (Frikort). In every region there is a limit to how much you pay for health care and once you have reached that limit you get cost exemption.

  • Yes, cost exemption cards can be used instead of payment at Mindler, the session is free of charge if you have a cost exemption card.
  • At the moment Mindler is not able to register your fees automatically to your high-cost protection. You need to register Mindler fees to the high-cost protection by yourself to make them count towards getting cost exemption. You can do this at the register/reception of any clinic that is connected to the high-cost protection system in your region.
  • Enter the number of your cost exemption card and the period for which the card is valid in the app when you book a session.
  • If you have an electronic cost exemption card, you’ll find the number of your cost exemption card at www.1177.se. Not all county councils and regions are yet connected to the e-service for electronic cost exemption cards. You can also find information on whether your county council is connected at www.1177.se.

How do I use the Mindler app?

  1. Download the Mindler app to your smartphone or tablet from the Apple Appstore or Google Play. To download the app you need to have selected Sweden as your region in your phone’s settings and in Apple Appstore/Google Play
  2. Log in and confirm your identity using your BankID. If you haven’t used Mindler before, you must register an account by entering a phone number, a postal address and an e-mail address.
  3. Click on “Jag godkänner användarvillkoren.” [I accept the terms of use]

Do I get to see the same psychologist everytime?

A common question we get is whether you can see the same psychologist during the entire treatment. The answer is yes.

In fact, to get continuity in treatment, it is important that you do not jump around between different psychologists. If for some reason it would not work between you and your psychologist, you can change once.

How do Mindler register my booking?

Information about your visits to Mindler is displayed on 1177/My care contacts. The journal entry itself is not displayed there, only the visit date and diagnosis. You can read your journal entries via My journal.

The visits are registered by our partners Kungsholmens Husläkarmottagning and Beckomberga Vårdcentral in the Stockholm Region.

You can read more about how we handle exemption cards and high-cost protection under “Cost redemption card (Frikort)?”

How old do I need to be to use Mindler?

Primarily we treat people who are 18 years old or older but we can also take patients that are 16 or older. Children that are younger than 16 belong to paediatric psychiatry. You can also go through your local health center to get a referral to a psychologist.

To book an appointment  you need to be able to download the app and log in with your own BankID. When you make a booking you will need to pay the patient fee of 100 kronor but you will be refunded afterwards, just send the booking-ID to Support Center via settings after the session is finished.

Where do I go if I have any complaints?

We are very keen to hear from you if you have any complaints or if you are dissatisfied with the app or service. It is important feedback that we want to follow up on and sort out if we can. Please contact Support Center in settings.

Who can use Mindler?

Anyone who is entitled to subsidised health care in Sweden can book an appointment for an assessment with a psychologist at Mindler, you do not need a referral. You need to download the app to your smartphone or tablet and create an account using BankID.

To download the app you need to choose Sweden as region in your phone’s settings as well as in App Store/Google Play. 

If you don’t know if you are entitled to subsidised care in Sweden you can contact “Försäkringskassan” (the Swedish social insurance agency) to find out.

When can I seek help from Mindler?

Mindler is part of the primary health care and our mission is to treat mild to moderate mental health issues. You are more than welcome to book a first appointment in which the psychologist can assess if Mindler is the right intervention for you.