FAQ - Frequently Asked Questions

Here you can see a list of the most common questions that we get. If you don’t find an answer to your question you are welcome to reach out to our customer support.

What does it cost to use Mindler?

Mindler operates in Region Stockholm, therefore the usual patient fee of SEK 250 applies. Your treatment is included in high-cost protection (högkostnadsskydd), which means that you pay the patient fee until you’ve reached the limit for free card (frikort) in your region. Once you register your free card in the app, you pay nothing for your treatment for as long as the free card is valid. You can find more information about free card and patient fees on 1177.se.

If you live in Region Stockholm, you pay a patient fee for both video sessions and internet-based CBT programs (iCBT). You pay for the video sessions directly in the app, and for iCBT you are invoiced per treatment week (regardless of how many programs you complete in the app). If you live outside of Region Stockholm, you don’t pay a patient fee for iCBT, only SEK 250 per video session.

Can I use Mindler abroad?

If you are covered by the Swedish social insurance you are entitled to subsidised health care in Sweden. Then you can use Mindler wherever you are, as long as you have access to an internet connection that supports video and audio.

If you are unsure about whether you are covered by the Swedish social insurance system you can contact “Försäkringskassan” (the Swedish Social Insurance Agency) to find out.

which psychologist should i choose?

If you go to book an appointment in the app you can filter amongst all available psychologists after certain specialities.

You can choose any one you get a good feeling about and seems to have the right specialities.

In accordance with our terms of use it is not allowed to book several psychologists at the same time, but you can change psychologist once if you feel for some reason it is not working between the two of you.

How to cancel/reschedule your appointment

You can cancel or reschedule on your own in the app up until 48 hours before the appointed time. When there is less than 48 hours before the appointed time you need to contact our support either by messaging Support Center in your settings or sending an email to info@mindler.se.

To cancel/reschedule paid visits:

  1. Log in to the app using BankID
  2. Click on the booking under “Upcoming meetings”
  3. Choose “Change Time” or “Cancel booking”

To cancel/reschedule unpaid visits:

  1. Log in to the app using BankID
  2. Click on the booking under “Upcoming meetings”
  3. Scroll all the way down for the option to cancel beneath “Select payment method”

What is the duration of your session

All sessions are 25 minutes. It is not possible to book two sessions on the same day.

How do I get in touch with support?

Our support is open on weekdays from 9 AM to 5 PM, except for public holidays. We do our best to get back to you within 24 hours. You can get in touch with us either through the Help button below, Support Center in the app or at info@mindler.se.

Cost redemption card (Frikort)?

Free card/high-cost protection means that you do not pay more than SEK 1200 in patient fee’s over a twelve-month period for your health care.

You can enter your free card number and expiration date as payment when booking your meeting.

If you have an electronic free card you can find your free card details on 1177.se.

If you have not reached the high-cost protection, your patient fees will be registered automatically if you are a resident of a region that is connected to the national service, E-frikort. If your region is not connected, you need to register your receipts at a health care center in your region.

Please find more information about how your region handles free cards on 1177.se.

How do I use the Mindler app?

  1. Download the Mindler app to your smartphone or tablet from the Apple Appstore or Google Play. To download the app you need to have selected Sweden as your region in your phone’s settings and in Apple Appstore/Google Play
  2. Log in and confirm your identity using your BankID. If you haven’t used Mindler before, you must register an account by entering a phone number, a postal address and an e-mail address.
  3. Click on “Jag godkänner användarvillkoren.” [I accept the terms of use]

Do I get to see the same psychologist everytime?

A common question we get is whether you can see the same psychologist during the entire treatment. The answer is yes.

In fact, to get continuity in treatment, it is important that you do not jump around between different psychologists. If for some reason it would not work between you and your psychologist, you can change once.

How do Mindler register my booking?

Information about your visits to Mindler is displayed on 1177/My care contacts. The journal entry itself is not displayed there, only the visit date and diagnosis. You can read your journal entries via My journal.

The visits are registered by our partners Kungsholmens Husläkarmottagning and Beckomberga Vårdcentral in the Stockholm Region.

You can read more about how we handle exemption cards and high-cost protection under “Cost redemption card (Frikort)?”

How old do I need to be to use Mindler?

Primarily we treat people who are 18 years old or older but we can also take patients that are 16 or older. Children that are younger than 16 belong to paediatric psychiatry. You can also go through your local health center to get a referral to a psychologist.

To book an appointment  you need to be able to download the app and log in with your own BankID. When you make a booking you will need to pay the patient fee of 250 kronor but you will be refunded afterwards, just send the booking-ID to Support Center via settings after the session is finished.

Where do I go if I have any complaints?

We are very keen to hear from you if you have any complaints or if you are dissatisfied with the app or service. It is important feedback that we want to follow up on and sort out if we can. Please contact Support Center in settings.

Who can use Mindler?

Anyone who is entitled to subsidised health care in Sweden can book an appointment for an assessment with a psychologist at Mindler, you do not need a referral. You need to download the app to your smartphone or tablet and create an account using BankID.

To download the app you need to choose Sweden as region in your phone’s settings as well as in App Store/Google Play. 

If you don’t know if you are entitled to subsidised care in Sweden you can contact “Försäkringskassan” (the Swedish social insurance agency) to find out.

When can I seek help from Mindler?

Mindler is part of the primary health care and our mission is to treat mild to moderate mental health issues. You are more than welcome to book a first appointment in which the psychologist can assess if Mindler is the right intervention for you.