FAQ - Frequently Asked Questions

Here you can see a list of the most common questions that we get. If you don’t find an answer to your question you are welcome to reach out to our customer support.

What does it cost to use Mindler?

A patient fee of 100 kr applies for the video session with your psychologist at Mindler. Our treatment is included in high-cost protection (högkostnadsskydd), which means that you pay this patient fee until you’ve reached the free card (frikort) limit for your region. When you have reached the limit, you get a free card and pay nothing for your treatment as long as the free card is valid.
Please note that you have to make sure your free card is registered in the app. If you have a digital free card, it should be added automatically.
Read more about high-cost protection and free card on 1177.se (information in Swedish).

Can I use Mindler abroad?

If you are covered by the Swedish social insurance you are entitled to subsidised health care in Sweden. Then you can use Mindler wherever you are, as long as you have access to an internet connection that supports video and audio.

If you are unsure about whether you are covered by the Swedish social insurance system you can contact “Försäkringskassan” (the Swedish Social Insurance Agency) to find out.

Which psychologist should i choose?

If you go to book an appointment in the app you can filter amongst all available psychologists after certain specialities.

You can choose any one you get a good feeling about and seems to have the right specialities.

In accordance with our terms of use it is not allowed to book several psychologists at the same time, but you can change psychologist once if you feel for some reason it is not working between the two of you.

How to cancel/reschedule your appointment

You can cancel or reschedule on your own in the app up until 48 hours before the appointed time. When there is less than 48 hours before the appointed time you need to contact our support either by messaging Support Center in your settings or sending an email to info@mindler.se.

To cancel/reschedule paid visits:

  1. Log in to the app using BankID
  2. Click on the booking under “Upcoming meetings”
  3. Choose “Change Time” or “Cancel booking”

To cancel/reschedule unpaid visits:

  1. Log in to the app using BankID
  2. Click on the booking under “Upcoming meetings”
  3. Scroll all the way down for the option to cancel beneath “Select payment method”

Cancel-fee is 300SEK.

What is the duration of your session

All sessions are 25 minutes. It is not possible to book two sessions on the same day.

How do I get in touch with support?

Contact us at info@mindler.se or in the message function at the bottom right on the website. We are available on weekdays, Monday to Thursday 07.00-19.00 and Fridays 07.00-17.00. We do our best to answer your question within 24 hours.

Cost redemption card (Frikort)?

Free card/high-cost protection means that you do not pay more than SEK 1300 in patient fee’s over a twelve-month period for your health care.

You can enter your free card number and expiration date as payment when booking your meeting.

If you have an electronic free card you can find your free card details on 1177.se.

If you have not reached the high-cost protection, your patient fees will be registered automatically if you are a resident of a region that is connected to the national service, E-frikort. If your region is not connected, you need to register your receipts at a health care center in your region.

Please find more information about how your region handles free cards on 1177.se.

How do I use the Mindler app?

  1. Download the Mindler app to your smartphone or tablet from the Apple Appstore or Google Play. To download the app you need to have selected Sweden as your region in your phone’s settings and in Apple Appstore/Google Play
  2. Log in and confirm your identity using your BankID. If you haven’t used Mindler before, you must register an account by entering a phone number, a postal address and an e-mail address.
  3. Click on “Jag godkänner användarvillkoren.” [I accept the terms of use]

Do I get to see the same psychologist everytime?

A common question we get is whether you can see the same psychologist during the entire treatment. The answer is yes.

In fact, to get continuity in treatment, it is important that you do not jump around between different psychologists. If for some reason it would not work between you and your psychologist, you can change once.

How old do I need to be to use Mindler?

Primarily we treat people who are 18 years old or older but we can also take patients that are 16 or older. Children that are younger than 16 belong to paediatric psychiatry. You can also go through your local health center to get a referral to a psychologist.

To book an appointment  you need to be able to download the app and log in with your own BankID. When you make a booking you will need to pay the patient fee of 100 kronor but you will be refunded afterwards, just send the booking-ID to Support Center via settings after the session is finished.

Where do I go if I have any complaints?

We are very keen to hear from you if you have any complaints or if you are dissatisfied with the app or service. It is important feedback that we want to follow up on and sort out if we can. Please contact Support Center in settings.

Who can use Mindler?

Anyone who is entitled to subsidised health care in Sweden can book an appointment for an assessment with a psychologist at Mindler, you do not need a referral. You need to download the app to your smartphone or tablet and create an account using BankID.

To download the app you need to choose Sweden as region in your phone’s settings as well as in App Store/Google Play. 

If you don’t know if you are entitled to subsidised care in Sweden you can contact “Försäkringskassan” (the Swedish social insurance agency) to find out.

When can I seek help from Mindler?

Mindler is part of the primary health care and our mission is to treat mild to moderate mental health issues. You are more than welcome to book a first appointment in which the psychologist can assess if Mindler is the right intervention for you.

How does Mindler handle my medical records?

All healthcare providers are required to keep a record of what’s needed to ensure that you receive safe, high quality care. These notes are kept in your medical record. Your psychologist will make notes in your medical record during the meeting. You can read what the psychologist has written in your medical record by logging into 1177.se. At Mindler, we use shared electronic health records, which means that record information can be shared with other healthcare providers. Healthcare professionals may only look at your record if they have a patient relationship with you and if they have your consent. Healthcare professionals are bound by confidentiality and it’s always possible to trace who has accessed the record. Read more about how your medical record is managed on 1177 (information in Swedish).